FAQ

What kind of payment ways can I use to send money?
We do accept the following credit cards:
  • VISA (Verified by VISA), VISA electron
  • MasterCard (Mastercard secure code)


Are there any hidden charges to the recipient?
Recipients will not be charged any fees for the received remittances. The transaction confirmation does includ all cost and the exchange rate applied.


What are the fees of your service?
The best way to know exactly the price of a transaction is to use the rate calculator.


What are the costs for a remittance?
The cost for a remittance will change in regard to the country and the form of the remittance (debit card our cash pickup). Please use our calculator to evaluate the effective cost of a remittance.


Is www.aws24.com safe and reliable to send money?
Yes, aws switzerland SA is an established Swiss company and is operated according to the highly regulated Swiss financial market. The website is constructed according to the latest security technologies (Secure Socket Layer / SSL, encryption 256 bit). Furthermore the status of every transaction can be traced immediately.


In what currency is the transaction billed?
The transaction will be billed in Euros.


What are the requirements for obtaining a debit card?
The person must be older than 16 years. Proof of age will be required with a current passport or an updated identity document.


In what currency are remittances paid out?
We do payout the money exclusively in the local currency.


How can a debit card holder check the balance of their card?
Your recipient will be able to check the balance on your card by calling +053 (07) 835 6444 (service operator) and +53 (07) 204 4823 (automated service).


From what countries can I send money?
You can send money from all over the world. The only requirement is that you agree to our terms & conditions.


Where are your pickup locations or offices?
You can check the nearest representing office of aws switzerland SA by clicking on this link offices representing.


What will be stated on my credit card statement?
Your credit card statement will read as follows: www.aws24.com.


How much would delay the delivery of the money?
aws switzerland sa ensures an effective, fast, reliable and easy money transfer service, the funds sent will be credited to a debit card “caribbean transfers” within 6-24 hours if the receiver has already a debit card.


What if my beneficiary is not yet holder of a debit card “caribbean transfers”?
For beneficiaries who do not yet have our debit card, the time taken for the first transaction will be between 3-4 days if your beneficiary lives in La Havana or up to 14 workdays if your beneficiary lives an another province to issue the debit card. Your receiver has to pick up the debit card in a office of Fincimex. In this case, please tell your beneficiary the date and the address where to collect the debit card. Please check out the pickup locations for the debit card offices representing.

Subsequent Transactions will be executed between 6-24 hours.